Refund policy

We want you to be completely satisfied with the quality of our products. If your order arrives thawed, materially damaged, or has another substantive issue, please contact us so we can make it right.

Damaged or Thawed Products

If you receive a product that is thawed, materially damaged, or otherwise has a substantive problem, we will provide a free replacement.

To request a replacement, please contact us at support@sizzlefish.com within 7 days of receiving your order. Please include details about the issue so we can assist you as quickly as possible.

Replacement products will be shipped using the same shipping method selected for the original order.

Seafood Quality Issues

If you experience a problem specifically related to the quality of your seafood and would prefer a refund instead of a replacement, please let us know when you contact us. We will process a full refund for the affected order.

Returns

Because our products are perishable goods, we are unable to accept physical returns. Please do not send perishable products back to us.

If you have an issue with your order, contact us at support@sizzlefish.com within 7 days of receipt, and our team will be happy to help.